COLLECTOR TEMPLATE
Phone Negotiation Script
Conversation guide for collectors conducting phone negotiations with debtors. Includes opening, objection handling, and closing strategies.
What's Included:
- ✓Professional opening script with identification and purpose
- ✓Payment request language with clear terms and deadlines
- ✓Objection handling responses for common debtor concerns
- ✓Settlement offer presentation and negotiation tactics
- ✓Payment plan discussion framework and terms
- ✓Closing script with next steps and confirmation
How to Use This Script:
1
Prepare Before Calling
Review judgment details, debtor information, and your settlement authority before dialing.
2
Follow the Flow
Use the script as a guide, adapting to debtor responses while maintaining professional tone.
3
Document Everything
Take notes during the call, document agreements, and send written confirmation immediately.